:root{--navy:#142b55;--navy2:#1d3b70;--mint:#2bd4bd;--blue:#4779f6;--red:#d94d5c;--orange:#e98b43;--ink:#17223a;--muted:#6b768c;--line:#e1e7f0;--page:#f4f7fb;--white:#fff;--shadow:0 22px 65px rgba(20,43,85,.14);font-family:Manrope,"Segoe UI",Arial,sans-serif;color:var(--ink);background:var(--page)}*{box-sizing:border-box}body{margin:0;min-height:100vh;font-size:16px}button,input,textarea,select{font:inherit}button{cursor:pointer}.hidden{display:none!important}.screen{min-height:100vh}.center{display:grid;place-items:center;align-content:center;color:var(--muted);gap:14px}.loader{width:38px;height:38px;border:4px solid #dce4ef;border-top-color:var(--blue);border-radius:50%;animation:spin .8s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.auth-screen{display:grid;grid-template-columns:minmax(260px,1fr) minmax(420px,620px);padding:36px;background:linear-gradient(120deg,var(--navy),#0b1832 50%,var(--page) 50%)}.auth-brand{color:white;display:flex;align-items:flex-start;gap:16px;padding:24px}.auth-brand strong,.brand strong{display:block}.auth-brand span,.brand span{display:block;opacity:.67;font-size:.82rem;margin-top:2px}.logo{width:42px;height:42px;display:grid;place-items:center;border-radius:13px;background:var(--mint);color:var(--navy);font-weight:900;letter-spacing:-.05em}.logo.large{width:54px;height:54px;border-radius:17px}.auth-card{align-self:center;background:white;border-radius:28px;padding:clamp(28px,6vw,60px);box-shadow:var(--shadow);max-width:530px;width:100%;justify-self:center}.kicker{margin:0 0 8px;color:var(--blue);font-size:.76rem;font-weight:800;text-transform:uppercase;letter-spacing:.12em}.auth-card h1,.page-head h1{font-size:clamp(2rem,4vw,3.2rem);line-height:1.05;letter-spacing:-.045em;margin:0}.muted{color:var(--muted);margin:12px 0 0}.stack{display:grid;gap:18px;margin-top:28px}label{display:grid;gap:7px;font-size:.82rem;color:var(--muted);font-weight:650}input,textarea,select{width:100%;border:1px solid var(--line);border-radius:13px;padding:12px 14px;color:var(--ink);background:white;outline:none;min-height:46px}input:focus,textarea:focus,select:focus{border-color:var(--blue);box-shadow:0 0 0 4px rgba(71,121,246,.11)}textarea{min-height:115px;resize:vertical}.button{border:0;border-radius:13px;padding:12px 18px;font-weight:750;min-height:45px}.button.primary{background:var(--navy);color:white}.button.primary:hover{background:var(--navy2)}.button.secondary{background:#edf2f7;color:var(--ink)}.button.wide{width:100%}.notice{padding:13px 15px;border-radius:12px;margin-top:18px;font-size:.86rem}.notice.warning{background:#fff4e6;color:#854b18}.app{min-height:100vh}.sidebar{position:fixed;left:0;top:0;bottom:0;width:250px;padding:24px 18px;background:var(--navy);color:white;display:flex;flex-direction:column;z-index:5}.brand{display:flex;align-items:center;gap:12px;padding:4px 7px 32px}.sidebar nav{display:grid;gap:7px}.nav-item{display:flex;align-items:center;gap:13px;width:100%;border:0;border-radius:13px;background:transparent;color:rgba(255,255,255,.68);padding:12px 13px;text-align:left;font-weight:650}.nav-item span{font-size:1.15rem;width:22px;text-align:center}.nav-item:hover,.nav-item.active{background:rgba(255,255,255,.1);color:white}.sidebar-foot{margin-top:auto;display:flex;align-items:center;gap:10px;padding:15px 5px 2px;border-top:1px solid rgba(255,255,255,.1)}.avatar{flex:0 0 auto;width:38px;height:38px;border-radius:12px;display:grid;place-items:center;background:var(--mint);color:var(--navy);font-weight:900}.user-mini{min-width:0;flex:1}.user-mini strong,.user-mini span{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.user-mini strong{font-size:.82rem}.user-mini span{font-size:.7rem;color:rgba(255,255,255,.55)}.icon-button{border:0;width:38px;height:38px;border-radius:11px;background:rgba(255,255,255,.1);color:inherit;font-size:1.15rem}.main{margin-left:250px;min-height:100vh;padding:48px clamp(24px,5vw,70px) 70px}.mobile-head{display:none}.page{display:none;max-width:1180px;margin:0 auto}.page.active{display:block}.page-head{display:flex;align-items:flex-end;justify-content:space-between;gap:24px;margin-bottom:30px}.page-head .muted{font-size:.93rem}.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:15px;margin-bottom:22px}.stats article{background:white;border:1px solid var(--line);border-radius:18px;padding:20px}.stats span{display:block;color:var(--muted);font-size:.78rem}.stats strong{display:block;margin-top:8px;font-size:2rem;line-height:1;letter-spacing:-.04em}.panel{background:white;border:1px solid var(--line);border-radius:22px;overflow:hidden}.panel-head{display:flex;align-items:center;justify-content:space-between;padding:22px 24px;border-bottom:1px solid var(--line)}.panel-head h2{margin:0;font-size:1.12rem}.panel-head p{margin:3px 0 0;color:var(--muted);font-size:.77rem}.text-button{border:0;background:transparent;color:var(--blue);font-weight:700}.ticket-list{min-height:140px}.ticket-row{display:grid;grid-template-columns:120px minmax(220px,1fr) 130px 150px 38px;align-items:center;gap:14px;padding:17px 23px;border-bottom:1px solid var(--line);cursor:pointer}.ticket-row:last-child{border-bottom:0}.ticket-row:hover{background:#f8faff}.ticket-number{font-weight:800;font-size:.82rem;color:var(--blue)}.ticket-title strong{display:block;font-size:.91rem}.ticket-title span{display:block;color:var(--muted);font-size:.75rem;margin-top:3px}.badge{display:inline-flex;width:max-content;align-items:center;border-radius:999px;padding:6px 9px;font-size:.7rem;font-weight:800}.status-new{background:#e8f0ff;color:#3367d6}.status-in_progress{background:#fff1dd;color:#a45b16}.status-waiting{background:#f0eaff;color:#6c4db3}.status-closed{background:#e5f7f1;color:#14755f}.priority-critical{color:var(--red);font-weight:800}.priority-high{color:var(--orange);font-weight:800}.row-arrow{color:#9aa5b7;font-size:1.15rem}.empty{padding:42px 24px;text-align:center;color:var(--muted)}.empty strong{display:block;color:var(--ink);margin-bottom:5px}.toolbar{display:flex;gap:12px;margin-bottom:16px}.toolbar input{flex:1}.toolbar select{width:210px}.users-list{display:grid}.user-row{display:grid;grid-template-columns:1fr 160px 150px;align-items:center;gap:16px;padding:17px 22px;border-bottom:1px solid var(--line)}.user-row:last-child{border:0}.person{display:flex;align-items:center;gap:12px}.person strong,.person span{display:block}.person span{color:var(--muted);font-size:.76rem;margin-top:2px}dialog{width:min(650px,calc(100% - 24px));max-height:90vh;border:0;border-radius:24px;padding:0;color:var(--ink);box-shadow:0 35px 100px rgba(8,22,46,.34)}dialog::backdrop{background:rgba(9,21,42,.58);backdrop-filter:blur(5px)}.dialog-head{display:flex;justify-content:space-between;align-items:flex-start;gap:20px;padding:23px 26px 18px;border-bottom:1px solid var(--line)}.dialog-head h2{margin:0;font-size:1.4rem;line-height:1.2}.dialog-head .icon-button{color:var(--ink);background:#edf1f6}.dialog-body{padding:24px 26px 28px;overflow:auto}.dialog-body.stack{margin:0}.two-cols{display:grid;grid-template-columns:1fr 1fr;gap:15px}.dialog-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:5px}small{font-size:.72rem;color:var(--muted);font-weight:500}.ticket-dialog{width:min(760px,calc(100% - 24px))}.ticket-meta{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:20px}.meta-chip{padding:7px 10px;border-radius:10px;background:#f1f4f8;color:var(--muted);font-size:.76rem}.description{white-space:pre-wrap;line-height:1.65;padding:18px;background:#f8fafd;border-radius:14px}.admin-controls{margin-top:20px;padding:18px;border:1px solid #dce4ef;border-radius:15px}.admin-controls h3,.comments h3{margin:0 0 14px;font-size:1rem}.admin-controls .button{margin-top:13px}.attachments{display:flex;flex-wrap:wrap;gap:8px;margin-top:18px}.file-link{display:inline-flex;padding:8px 11px;background:#edf2f7;border-radius:10px;color:var(--blue);font-size:.78rem;text-decoration:none}.comments{margin-top:24px;border-top:1px solid var(--line);padding-top:20px}.comment{display:flex;gap:10px;margin-bottom:14px}.comment-body{flex:1;background:#f4f7fb;border-radius:4px 13px 13px 13px;padding:11px 13px}.comment-body strong{font-size:.78rem}.comment-body time{color:var(--muted);font-size:.68rem;margin-left:8px}.comment-body p{margin:5px 0 0;white-space:pre-wrap;font-size:.87rem}.comment-form{display:grid;grid-template-columns:1fr auto;align-items:end;gap:10px;margin-top:16px}.comment-form textarea{min-height:76px}.toast{position:fixed;left:50%;bottom:26px;transform:translate(-50%,120px);opacity:0;z-index:20;background:var(--ink);color:white;border-radius:13px;padding:12px 18px;box-shadow:var(--shadow);transition:.25s}.toast.show{transform:translate(-50%,0);opacity:1}.toast.error{background:#a93442}@media(max-width:900px){.stats{grid-template-columns:1fr 1fr}.ticket-row{grid-template-columns:105px minmax(170px,1fr) 120px 28px}.ticket-row .priority-cell{display:none}.auth-screen{grid-template-columns:1fr;background:linear-gradient(160deg,var(--navy),#0b1832 35%,var(--page) 35%)}.auth-brand{padding-bottom:80px}}@media(max-width:700px){.sidebar{transform:translateX(-100%);transition:.2s;width:260px}.sidebar.open{transform:translateX(0)}.main{margin:0;padding:0 14px 40px}.mobile-head{height:64px;margin:0 -14px 28px;padding:0 15px;display:flex;align-items:center;justify-content:space-between;background:var(--navy);color:white}.page-head{align-items:flex-start;flex-direction:column}.page-head .button{width:100%}.page-head h1{font-size:2.2rem}.ticket-row{grid-template-columns:1fr auto;gap:7px;padding:15px}.ticket-row .ticket-number{grid-column:1}.ticket-row .ticket-title{grid-column:1}.ticket-row .status-cell{grid-column:2;grid-row:1/3}.ticket-row .priority-cell,.ticket-row .row-arrow{display:none}.toolbar{flex-direction:column}.toolbar select{width:100%}.user-row{grid-template-columns:1fr auto}.user-row>:nth-child(2){display:none}.auth-screen{padding:16px}.auth-brand{padding:10px 6px 70px}.auth-card{padding:28px 22px}.two-cols{grid-template-columns:1fr}.comment-form{grid-template-columns:1fr}.comment-form .button{width:100%}}@media(max-width:430px){.stats{grid-template-columns:1fr 1fr}.stats article{padding:16px}.stats strong{font-size:1.6rem}}